We'd like to thank all of our customers for shopping small, we really appreciate your support.
Due to COVID-19 we are updating our online delivery response. Currently the in store collection, standard and next day delivery service is available (we regret that we are unable to deliver plants, these are available for collection only) and our couriers are working hard to minimise any inconvenience.
Delivery times may be slightly delayed compared to our usual service - please do check back for any updates or email us on email@example.com if you have any queries. Click and collect via the Mon Pote shop is available, please select 'Click and Collect' at the checkout and you will be contacted to let you know when your order is ready. Thankyou
The following information is our general guide to shipping prior to COVID-19 and as a result delivery times may vary.
We try to keep our shipping costs as low as possible. We use tracked couriers, generally My Hermes, and charges for UK mainland is as follows:
Standard delivery UK mainland
Estimated delivery 3-5 working days
£5.99 for standard shipping of orders £31 to £74
Next Working Day delivery UK mainland
** Only for orders placed before 11am **
If you have any questions concerning delivery please do email us at firstname.lastname@example.org and we will do everything we can to help. We generally use UPS or Parcelforce 24 for next day deliveries.
EU Standard Shipping*
Estimated delivery 10-15 working days
£19.99 for standard shipping
Please note, the cost of EU (excluding Bulgaria) shipping is currently set to cover a medium parcel of approximately 3kg in weight. If your parcel exceeds this weight and size we will contact you to confirm any additional shipping costs. If you have any queries and would like us to quote for delivery, do get in touch at email@example.com .
*If you require shipping to Bulgaria, please contact us and we will arrange a postage quote. As a guide, we estimate that shipping a medium parcel to Bulgaria costs approximately £35. However this is subject to fluctuation and we will confirm as necessary.
EU Shipping post 31 January 2020: orders shipped to the EU may incur additional customs charges on arrival into your country. You are responsible for paying all the customs charges. We are unable to refund postage costs on items where customs charges are unpaid by you and the package is returned to us. Provided we receive the item back ins saleable condition, we will refund the cost of the item less postage and any costs incurred by us when the item re-enters the UK.
In Store Collection
You are very welcome to place an order for in store collection free of charge. We will notify you when the order is ready to collect. If urgent, please do call us on 0117 329 3343 or email firstname.lastname@example.org as some items are stored off-site. If you are unable to collect during the following hours do let us know and we will do everything we can to assist you.
Click & Collect Store Hours
MON - SAT: 10AM - 6PM
SUNDAY: 10AM - 4PM
Please contact us for a quote if you do not see a suitable shipping option for your location.