We use tracked couriers, generally My Hermes, and charges for UK mainland is as follows:
£3.99 for standard shipping of orders under £30£5.99 for standard shipping of orders £31 to £74
FREE standard shipping for orders of £75 or more except for large and heavy items and furniture - see below.
Where two orders have been placed that together exceed the free delivery amount, we are unable to combine postage to qualify the orders for free delivery.
LARGER items and FURNITURE may incur a SHIPPING FEE, even over a £75 This should be calculated at the checkout. We will also note this in the product description. You are welcome to arrange your own collection form our Bristol store for larger items
Standard delivery UK mainland estimated delivery 3-5 working days
Next Working Day delivery UK mainland
** Only for orders placed before 11am **
£12.99 for next day delivery for any orders which are placed before 11am. Please note that orders placed for next day delivery after 11am on Friday or on a weekend, will be treated as having been placed before 12 noon on Monday and will be with the recipient on Tuesday.If you have any questions concerning delivery please do email us at firstname.lastname@example.org and we will do everything we can to help. We generally use UPS or Parcelforce 24 for next day deliveries.
EU Standard Shipping*
Estimated delivery 10-15 working days
£19.99 for standard shipping
Please note, the cost of EU (excluding Bulgaria) shipping is currently set to cover a medium parcel of approximately 3kg in weight. If your parcel exceeds this weight and size we will contact you to confirm any additional shipping costs. If you have any queries and would like us to quote for delivery, do get in touch at email@example.com .
*If you require shipping to Bulgaria, please contact us and we will arrange a postage quote. As a guide, we estimate that shipping a medium parcel to Bulgaria costs approximately £35. However this is subject to fluctuation and we will confirm as necessary.
EU Shipping post 31 January 2020
Orders shipped to the EU may incur additional customs charges on arrival into your country. You are responsible for paying all the customs charges. We are unable to refund postage costs on items where customs charges are unpaid by you and the package is returned to us. Provided we receive the item back in saleable condition, we will refund the cost of the item less postage and any costs incurred by us when the item re-enters the UK.
In Store Collection
You are very welcome to place an order for in store collection free of charge. We will notify you when the order is ready to collect. If urgent, please do call us on 0117 329 3343 or email firstname.lastname@example.org as some items are stored off-site. If you are unable to collect during the following hours do let us know and we will do everything we can to assist you.
Click & Collect Store Hours
MON - SAT: 10AM - 6PM
SUNDAY: 10AM - 4PM
Please contact us for a quote if you do not see a suitable shipping option for your location.