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Cookies and Your Privacy

Our Policy on Cookie Collection and Protecting Your Privacy When You Use Our Website


1.1 Mon Pote Limited (“our”, “us” or “we”) are committed to respecting your privacy and to complying with applicable data protection and privacy laws.  For the purpose of the General Data Protection Regulation (GDPR) which came into effect on 25th May 2018, we are the data controller as we collect, store and protect your data in accordance with the GDPR.

2. About this policy

2.1 This policy relates to all data and cookies collected by us through (the “Site”) and forms part of, and should be read in conjunction with the terms and conditions (“Terms”).  This policy sets out the basis on which any information and personal data we collect from you, or that you provide to us, will be processed by us. In this policy the terms “data” and “information” are used interchangeably.

2.2 Please read this policy carefully to understand our views and practices regarding your information and personal data and how we will treat it. By accessing and using the Site and setting up an account with us, you signify your agreement to this policy.  If you do not agree with this policy, please do not use the Site.  This policy is subject to change as described below and continued use of the Site means you accept such changes.


3. How we use cookies

We use cookies to help us collect and manage personal data on our website and across the internet. We want to be as transparent as possible about our use of cookies, so we have set out more information here about the types of cookies we use and the ways in which we use them.

    • What are cookies and how do we use them?

Cookies (and other similar technologies that you may hear about, such as tags, pixels, beacons etc.) are small files of data that are stored on your internet browser, computer, handheld device or mobile as you browse various web pages. Cookies provide certain information about your online activity.

There are different types of cookies which help us achieve different things. We have grouped our cookies in two ways: (i) all cookies are either session cookies or persistent cookies, and (ii) all cookies serve one of four purposes.

    • Session and persistent cookies.

When we use these terms we refer to how long the cookie sits on your device. Session cookies only exist for a small amount of time (a session cookie will only exist on your device when you use the website) whereas persistent cookies will remain on your device for longer. We use persistent cookies to enable the website to determine whether you have visited and signed in previously.

    • Cookie purposes:

We use the following types of cookies, which are used for the following broad purposes:

  • Strictly Necessary. These are cookies that are required for the operation of our website. They are essential in order to ensure the website works property.
  •  Performance cookies. These cookies allow us to recognise and count the number of visitors to our website, and see how these users move around our website. They help us to improve the way our website works, for example, by ensuring that users can find what they are looking for easily.
  •  Functionality Cookies. These are used to recognise you when you return to our website and improve your shopping experience. They enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  •  Targeting cookies. These cookies record your visit to a website, the pages you have visited and the links you have followed, and use this information to make sure any advertising you see (both on our website and elsewhere on the internet) is more relevant to your interests. The information is sometimes shared with third parties for this purpose.

Which cookies are used on

  •  In order to be as transparent as possible about the cookies we use we have listed the cookies that are currently active on below, and we have provided information about what these cookies do.
Cookie name Type What does this cookie do?
ASP.NET_SessionId Session This cookie is a session ID - a piece of data used in network communications to identify a unique session.
ASPDNSFGUID Session This cookie is a session ID - a piece of data used in network communications to identify a unique session.
__cq_dnt Session Indicates that the browser has opted out of CC Einstein tracking for this site.
CMPS Persistent These cookies are linked to advertising and tracking the products users were looking at.
OptanonConsent Persistent This cookie is set by the cookie compliance solution from OneTrust.
SectionFilterID Persistent Created when there is a requirement for the website to only show products that are categorised in a certain product section throughout the site.
LastViewedEntityInstanceName Persistent Name of the last type of category page viewed on the site, i.e. 'Clothing'. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
LastViewedEntityInstanceID Persistent Unique Identifier for the name of the last type of category page viewed on the site. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
LastViewedEntityName Persistent Name of the last type of category page viewed on the site, i.e. Category, Genre, Manufacturer. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
SkinID Persistent The unique identifier for the presentation layer being shown to the customer. This information is used to deliver different presentation layers of the site based on configuration, such as a mobile or Facebook store specific presentation layer.
SectionFilterID Persistent Created when there is a requirement for the website to only show products that are categorised in a certain product section throughout the site.
AffiliateID Persistent The unique identifier for the affiliate that forwarded the customer to the site. This is used to determine the presentation layer for the visitor and will associate the value of a completed basket with the affiliate.
utma; utmb; utmc; utmx; utmx_k_243743964; utmxx; utmz; _ga, _dc_gtm_UA-5434626-1, _gali Persistent These cookies are used for Google Analytics tracking. They do not use any customer information.
peerius_rid, peerius_ct; peerius_sess; peerius_user Session & Persistent These cookies are used to show you products you might like, based on the products you have looked at.
ARPTH; BIGipServerprod-c5a-prr-http(s); Persistent These cookies are used to manage our Review and Ratings content.
countryCode 6 month Used to store selected country
cookie-accept Persistent indicates customer agreement to use cookies on a site
testcookie Persistent indicates that customer's browser accepting cookies
sid session cookies
cqcid Einstein recommendations cookies
cd_user_id Einstein recommendations cookies
uuid Einstein recommendations cookies
cookies with prefix dw dwanonymous_, dwsecuretoken_, dwsid_

Provider Tag name Purpose
SaleCycle Used to track use of the website in order to understand which products and services are of interest to you, and to collect certain personal information such as name, email address, phone number, and a unique identifier associated with your device. This information is then used to assist you in the buying process, including by contacting you from time to time (either by email or SMS) or to personalise advertising displayed to you online. Please see the SaleCycle Service Privacy Notice for more details regarding the cookies used by SaleCycle on our behalf.

Adroll Smart Pixel

We use AdRoll’s smart pixel. AdRoll may serve you with targeted Ad's by occasionally placing a cookie on your browser. No information about the visitor will be stored by the Adroll smart pixel. The data that is collected includes:

- Website Activity - what pages you visited while on the website. This helps us understand what pages you were interested in during your visit.

- Device and Browser - This includes browser or device you used to access the website, e.g. device type and IP address.

You can find information on how you can opt out here. Opting out could result to seeing adverts which have no relevance to your interest.

Please note that if you decide to 'share' content from our website with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

    •  How can I control cookies?

You may choose whether or not to accept cookies and can control them through your web browser. In most cases, your computer will automatically enable cookies, but you can amend these settings either within the browser options for the provider itself, or through a third party cookie management website.

We want to make sure managing cookies is as easy as possible for our customers, so we are currently working with a number of technology providers to find particular ways to make cookie control on our website easier.

Please follow the links below for browser options for the following providers:

For more information about cookies and how you can control them we recommend you visit:

Please note that if you reject all cookies entirely it could result in our website no longer working properly. For example if you want to buy products on our website you will need to have cookies enabled within your internet browser.

3. Information we may collect from you

We may collect and process the following data and information:

  • information that you provide by registering an account and placing orders with us including your name, address, contact telephone number, payment card details and any other information which we request;
  • if you contact us, whether through the Site, by email or otherwise, we may keep a record of that correspondence;
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • details of any transactions you carry out through the Site and of the fulfilment of your orders or requests;
  • details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access;
  • names, postal addresses, e-mail addresses, telephone and fax numbers and other information, including, where applicable, necessary sensitive information supplied by you that relates to the products in which you are interested;
  • names, locations, email addresses, and phone numbers, as well as browsing behaviour in our online store is shared via Facebook's Conversions API as well as the Facebook pixel.

4. Where we store your personal data

The data that we collect from or in relation to you will be stored by us at a destination within the European Economic Area (“EEA“).  It will be processed by our staff who work for us and where necessary, by our suppliers and subcontractors and those third parties mentioned in clause 7 below.  Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the delivery of your orders.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers.

5. Uses made of your personal information

We use information gathered from you (including held about you) in the following ways:

  • dealing with your inquiries and requests, administering orders and accounts (including relating to suppliers), administering passwords and records;
  • to contact you with information about our latest products, blogposts, news and/or other relevant information;
  • to ensure that content from the Site is presented in the most effective manner for you and for your computer;
  • to make available to you through the Site information, products or services that you request through the Site;
  • to carry out our obligations arising from any contracts entered into between you and us and/or any third party providers and to exercise our legal and contractual rights and/or to respond to any disputes or legal claims;
  • to allow you to participate in interactive features of our service (including the completion of surveys), when you choose to do so;
  • to contact you where necessary or appropriate, for example if you have a query;
  • to help us improve our products and services and for quality control, security, internal record keeping and other business needs;
  • to administer the Site to create statistical data;
  • to notify you about changes to our service; and/or
  • for crime prevention and the prosecution of offenders.

6. Disclosure of your personal information

We may disclose your personal information to:

  • the extent necessary to act on or fulfil a request, order or other action by you;
  • where you have provided your consent, to third which we think may be of interest to you;
  • suppliers we engage to process data or provide services to us; and/or
  • auditors or contractors or other advisers auditing any of our business processes,

in accordance with the purposes for which the data was originally collected or to which you have subsequently consented.

We may also disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your information and personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case information and personal data held by us about our customers will be one of the transferred assets; and/or
  • if we are under a duty to disclose or share your information and personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply the Terms; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction or law enforcement or the administration of justice. We may disclose your information and personal data to government institutions or authorities if required by law or when requested to by regulatory bodies or law enforcement organisations.

7. How long do we keep your information?

How long we keep your information collected through our Site depends on the context in which you provided it and the purpose for which we use it. We will only retain it for as long as is necessary for such purposes.

In particular:

  • we will keep information about you that is necessary for us to process an order or request from you;
  • we will keep records relating to any products and/or other arrangements or services you request or receive for up to 6 years following your ceasing to be authorised to use the Site.  We may, however, retain certain information indefinitely. This may assist you to access details of your previous and current products and/or other arrangements or services; and
  • we will keep other information about you if it is necessary for us to do so to comply with the law or to protect our or another person’s interests.
8. Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process information and personal data necessarily involves the transmission of data on an international basis.  Therefore, by browsing the Site and communicating electronically with us, you acknowledge our processing of information and personal data in this way.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will do our best to protect your information and personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.  Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

our communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet

9. Your rights including access to information and updating your personal information

You have the right to request access to the information we hold about you by contacting We will send you an application form which you should complete and return. The charge for this service is £10 for each request. You can contact the team by writing to:


You can of course request at any time that we correct any information we hold about you, free of charge and can change your account details in accordance with the process set out when you access your account.

If any of your personal information changes or becomes out of date or you would like us to stop contacting you or using your data in a particular way please let us know by emailing us at or by writing to The Data Controller at 217 North Street, Bristol BS3 1JJ.  You may inform us at any time should you wish us to delete personal information we hold about you.  Please note there may be short administrative delays.  We may not be obliged or able to comply with all requests.

We sometimes supplement the information that you provide with information received from third parties.  For instance, if inaccurate postal codes are received, we may use third party information to fix them.

We believe we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All our employees and data processors that have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of our visitors’ information.

Where we have given you (or where you have chosen) a password that enables you to create an account with us, you are responsible for keeping this password confidential.

11.Other Sites

The Site may, from time to time, contain links to and from other sites which are otherwise outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.  If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies or the protection and privacy of any information that you provide or which may be collected from you (whether automatically or otherwise).  Please check these policies before you submit any personal data and information to these sites.  We recommend that you check the policy of each site you visit and contact the owner or operator of such site if you have any concerns or questions.

12. Changes to our Privacy Policy

We reserve the right to amend or modify this Privacy Policy at any time including in response to changes in applicable data protection and privacy legislation.

If you do not agree to these changes, please do not continue to use the Site.

13. Contact

13.1 Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to The Data Controller at 217 North Street, Bristol BS3 1JJ or