T&Cs and refunds and returns
Terms & Conditions
Mon Pote Terms and Conditions (“Terms”)
- Acceptance of Terms
1.3 In these Terms “you” and “your” means each natural or legal person purchasing goods from the Site.
- Information About Us
2.1 The Site is operated, and goods sold and supplied from the Site, by Mon Pote Limited (“we, us, our”). Mon Pote Limited is a private limited liability company registered in England and Wales under company number 09188105 and has its registered office at 214 Whitchurch Road, Cardiff CF14 3ND, United Kingdom.
- Placing an order with us
3.1 Before you place an order with us you will be obliged to create an account with us and provide us with certain personal information including your name, email and home addresses, payment card information and telephone number. We will be unable to process your order if this information is incomplete or inaccurate. By creating an account with us you agree that you are over 18 years of age.
3.2 When you place an order with us we will notify you by email that we have received your order. You agree that this email is not acceptance of your order and that we will only fulfil your order subject to you providing us with all necessary information and subject to stock availability.
3.3 We reserve the right to cancel your order and issue a full refund if we are unable to fulfil your order for any reason, including that the description of the product on the Site contains an error. We will have no liability to you or any third parties for not fulfilling your order.
3.4 EU Shipping post 31 January 2020: orders shipped to the EU may incur additional customs charges on arrival into your country. You are responsible for paying all the customs charges. We are unable to refund postage costs on items where customs charges are unpaid by you and the package is returned to us. We will refund the cost of the item less postage and any costs incurred by us when the item re-enters the UK.
3.6 You may cancel your contract with us providing that you return the products to us within 7 days of receipt in their original condition. Please refer to the “Returns” section below if your order has already been received.
- Prices and Payment
4.1 All prices are stated inclusive of VAT and European Sales Tax. The total cost of your order is the price stated and the cost of stated postage.
4.2 We will take payment in full for any order which you have made at the point at which you make the order not at the time of despatch.
4.3 By placing an order with us you agree that you are the holder of the payment card as named on the card and are authorised to use the card.
4.4 If your payment is declined by your card issuer we will endeavour to notify you but we have no responsibility to do this. We will not be responsible to you or to any third parties for any delay in you receiving your order where this is due to your card issuer declining the transaction.
- Delivery and Returns
5.1 Delivery is charged at the rates set out in our shipping policy. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary. We will notify you if your order is coming in separate packages or if there will be any delay in receiving any part of your order.
5.2 We will endeavour to pack and post your item within 3-5 working days of receipt of your order.
5.2 We will not be liable to you or to any third parties for any delay in an order reaching you where the delay is caused by our third party courier or for your failure to take delivery of the order. If the items is returned undelivered you will need to pay for the cost of re-delivery and we will not be able to refund original postage.
5.3 You should inspect your item on receipt from us and notify us of any damage/faults within three days of receipt by email or telephone. Any faults not previously notified to us may prevent you from obtaining a refund. Any items not notified to us within this time will be deemed to have been damaged after they arrived.
5.4 Returning a damaged/defective item: Items damaged or defective on delivery must be notified us showing clear images of any damage. We will arrange collection of faulty items and we will process a refund or send a replacement once the faulty items have been returned to us.
5.5 Change of mind returns: if you wish to return a product , please do so unused in its original condition with all original packaging labels and tags intact within 14 days of receipt. It is your responsibility to pay the cost of returning an item where you have changed your mind. Please ensure that you obtain proof of postage, tracking information and insurance. We will not be able to refund items which are returned used, damaged, in unsalable condition or which are lost in the post.
5.6 Non returnable items: for hygiene reasons we are unable to return bath and beauty products along with earrings regardless to these have been open or used.
5.7 EU Shipping post 31 January 2020: orders shipped to the EU may incur additional customs charges on arrival into your country. You are responsible for paying all the customs charges. We are unable to refund postage costs on items where customs charges are unpaid by you and the package is returned to us. Provided we receive the item back ins saleable condition, we will refund the cost of the item less postage and any costs incurred by us when the item re-enters the UK.
6.1 We are the owner or licensee of all copyright, trade marks and other intellectual property rights in the Site (including, without limitation, any HTML source code) and in the material (including, without limitation, all graphics, text, images, sounds, video and other media) and information published on it, including any software. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
6.2 Except as expressly provided for in these Terms or permitted by law, neither the Site, nor such material or information (or any part(s) thereof) may be used, transmitted, copied, reproduced, distributed, republished, downloaded (except for page caching as required to view the Site on the Internet in accordance with these Terms), modified, displayed, posted, adapted or decompiled in any form or by any means.