Sole Mate Card

Standard UK Delivery 3-5 working days with Royal Mail 48 Hour tracked service is £3.95 for orders up to £59. Orders of £60 or over are shipped free of charge. These charges are excluding furniture items or any large and heavy items.

Next Working Day Delivery orders placed before 1pm are shipped via Royal Mail 24hour service for next day delivery at a cost of £7.50 (excluding any furniture or large or heavy items). Orders placed after 1pm on a Friday will be treated as being received on the following working day (usually Monday unless there is a Bank Holiday).

All shipping timescales are estimates only although best endeavours are made to deliver within the timescales quoted.

Furniture and/or large items which are excluded from the above will be noted on the individual product page and we will contact you to take additional payment. As a rough estimate, shipping furniture items will cost approximately £20.

We use Royal Mail tracked services. Please ensure that you provide a correct email address and phone number at the checkout so that our delivery partners can contact you.

Standard delivery is estimated to take 3-5 working days and next day delivery placed by 1pm is estimated to take place within 24 hours.

Please note that next working day delivery is only guaranteed by Royal Mail at a 95% success rate. If Royal Mail are unable to delivery your parcel next working day we will refund the difference in standard and next day delivery costs.

All shipping timescales are estimates only although best endeavours are made to deliver within the timescales quoted.

If you do not receive your item please notify us as soon as possible by telephone or email and we will contact Royal Mail on your behalf.

Please ensure that any safe place is secure as we/delivery partners cannot be responsible for items which go missing form a safe place.

Damaged or missing items - we take care to ensure that your items reach you in the best possible condition. Please notify us within 3 working days so that we can arrange a refund or replacement. You agree that you may need to return the item to us at our cost.

Change of mind returns - you can return your items unused, in original condition and in original packaging within 14 days of receipt.

If you need any help at all or are unhappy with the service, please call us on 0117 329 3343 and we will do our best to help if your query is not urgent we can assist by email on info@monpote.co.uk. Please do not contact via social media apps as these are not monitored regularly.